Sr. Product Designer

Overview

Senior individual contributor role owning meaningful product areas on the HighLevel platform, from discovery through shipped outcomes, working closely with product, engineering, research, data and design teams.

What you'll do

• Own meaningful product areas from discovery through delivery, translating customer needs, business goals and technical constraints into clear experience direction
• Partner with product managers, engineers, researchers, data partners and designers to define, test and ship polished product experiences at scale
• Use qualitative and quantitative insight to make design decisions and improve outcomes
• Create wireframes, prototypes, high-fidelity designs, interaction specifications and production-ready documentation
• Design clear workflows, edge cases and failure states that help customers complete complex tasks with confidence
• Strengthen design-system adoption and help teams use shared patterns across surfaces, devices and locales
• Lead through ambiguity by iterating quickly, using feedback well and raising quality through critique, pairing and clear rationale
• Support junior designers and partner teams with practical design guidance
• Collaborate effectively across US and India time zones in a 100% remote environment

What you'll need

• 5+ years of relevant product design experience, ideally in B2B SaaS, platform, CRM, workflow-heavy or similarly complex digital product environments
• An exceptionally strong portfolio that demonstrates product judgment, systems thinking, customer empathy, high-quality execution and measurable product impact
• Proven experience across the design lifecycle, including research, information architecture, interaction design, visual design, prototyping, content design and usability testing
• Exceptional visual and interaction design craft, with deep care for hierarchy, layout, typography, grids, spacing, motion, usability, accessibility and product quality
• Working knowledge of design systems, accessibility standards, reusable patterns and scalable product experience decisions
• Familiarity with AI-assisted design workflows, intelligent interfaces, modern design tooling and fast prototyping practices
• Strong cross-functional collaboration skills and the ability to work fluently with product managers, engineers, researchers, data partners and other designers
• Clear communication skills, with the ability to explain design decisions, incorporate feedback and persuade through rationale, evidence and craft
• Understanding of front-end implementation constraints and the ability to bridge practical gaps between design and code
• Curiosity about users, data, systems, new tools, emerging technologies and better ways for teams to work

Nice to have

• Experience designing B2B SaaS, platform, CRM, workflow-heavy or SMB software experiences

Details

• Location: United States
• 100% remote, collaborating across US and India time zones