Sr. Product Manager, Digital Services AI

Overview

Lead the strategy, development, and scaling of AI-powered help experiences, including AI Agents, composable AI platforms, and capabilities supporting product regulatory compliance and trusted commerce experiences.

What you'll do

• Define the product strategy, roadmap, and execution for AI Agents, composable AI platforms, and capabilities supporting product regulatory compliance and trusted commerce experiences.
• Identify opportunities to use AI, automation, and data to improve how regulatory requirements and product policies are understood, operationalized, and surfaced across customer experiences.
• Translate customer, business, policy, and regulatory needs into clear, actionable product direction and requirements.
• Partner with Legal, Policy, Compliance, Risk, Operations, Engineering, Design, and Data Science to build scalable solutions that balance customer experience, regulatory obligations, and business objectives.
• Use data and experimentation to guide decisions, measure impact, identify emerging risks, and drive continuous improvement.
• Bring customer insights, regulatory developments, data, and industry trends together to inform product strategy and improve the product experience.
• Develop scalable capabilities that can adapt to evolving product regulations, marketplace policies, and requirements across markets and jurisdictions.
• Partner closely with design, engineering, and data science to deliver reliable, explainable, and high-quality AI-powered products at scale.
• Build alignment and strong partnerships across teams to stay focused on shared goals and drive execution across complex, cross-functional initiatives.
• Keep customer trust, safety, and ease of use at the center of product decisions while enabling eBay to meet its regulatory and policy commitments.

What you'll need

• 6+ years of product management experience, ideally including experience with AI/ML, data-driven products, trust, risk, compliance, policy, or marketplace platforms.
• Experience applying AI and automation to improve customer experiences and solve complex customer or business problems, such as conversational AI, decisioning, classification, policy interpretation, or workflow automation.
• Ability to translate complex regulatory, policy, operational, and technical requirements into scalable product capabilities and intuitive customer experiences.
• Skill at using data and insights to uncover opportunities, drive prioritization, assess risk, and measure success.
• Technical fluency and foresight to collaborate effectively with engineers, data scientists, and AI/ML teams.
• Strong judgment when working with AI-powered products where accuracy, explainability, customer trust, and regulatory compliance are important.
• High ownership mindset with a bias for action and focus on creating customer and business impact.
• Exceptional leadership, communication, and collaboration skills across technical and non-technical teams, including Legal, Compliance, Policy, and Operations.
• Experience building 0→1 products and navigating ambiguity, evolving requirements, and complex stakeholder environments with confidence.

Nice to have

• Experience working on product regulatory compliance, trust, risk, policy, or other regulated product domains is highly valued.
• Experience in e-commerce, marketplaces, customer support, self-service, trust, risk, or regulatory technology is a plus but not required.

Details

• Location: Bengaluru, India.