Sr. Program Manager (MANTL)

Overview

As an Implementation Manager, you will own the end-to-end implementation experience for banks and credit unions, guiding them from kickoff through successful launch and measurable time to value.

What you'll do

• Lead enterprise implementations from kickoff through launch, ensuring projects are delivered on time, within scope, and aligned to client goals
• Develop and manage comprehensive project plans, timelines, and risk mitigation strategies
• Drive accountability across internal and external stakeholders to maintain project momentum
• Orchestrate cross-functional collaboration across Product, Engineering, and delivery partners to streamline execution and enhance the client experience
• Translate technical requirements into clear, actionable guidance for diverse technical and non-technical audiences
• Identify and proactively mitigate implementation risks, escalating appropriately when needed
• Ensure a smooth transition to post-launch support and long-term account ownership
• Continuously evaluate and improve implementation processes to increase efficiency, scalability, and client satisfaction

What you'll need

• 3+ years in a client-facing delivery, implementation, or technical project management role
• Experience implementing enterprise SaaS solutions
• Experience in fintech, banking, or other regulated financial services
• Experience partnering with technical teams (engineering, product, integrations)
• Strong written and verbal communication skills with the ability to tailor messaging to technical and non-technical audiences
• Demonstrated ability to manage multiple complex projects simultaneously

Nice to have

• Knowledge of the bank or credit union deposit account opening and loans origination processes
• Prior experience as a Technical Project Manager, Engagement Manager, or similar delivery-focused role
• Familiarity with Monday.com, JIRA, or similar project management tools
• Experience working with enterprise financial institutions
• Technical aptitude with an understanding of web applications (JSON, XML) and APIs (REST, SOAP)

Details

• Location: US Remote
• Salary range: $112,000 - $120,000
• Candidates must be eligible to work in the US for full-time employment; no employment sponsorship is offered