Sr Site Reliability Engineer

Overview

Join Baxter International as a Senior Site Reliability Engineer responsible for administration, operation and monitoring of customer-facing digital health applications and platforms deployed on Baxter's Microsoft Azure cloud platform.

What you'll do

• Drive strategies to ensure 24x7 availability of services and business continuity for customer-facing healthcare software applications and platforms hosted on Microsoft Azure cloud.
• Manage and administer Azure resources, including virtual machines, databases, and networking components.
• Define and document operating procedures to ensure required security, privacy and other compliance standards are maintained for digital solutions deployed in cloud.
• Manage process, planning, and execution for Disaster Recovery (DR) and Business Continuity Planning (BCP).
• Define and refine Operations SLAs to maintain high level of Customer Satisfaction.
• Establish non-functional requirements to meet SLAs.
• Establish infrastructure and application monitoring dashboards and workflow for automatic routing of notifications.
• Define key performance indicators that can be monitored, measured, and used to derive opportunities.
• Standardize site metrics for stakeholders, reporting on various KPIs including SLAs, availability, capacity utilization, service metrics and cost utilization.
• Work closely with DevOps Engineers to automate infrastructure provisioning and deployment processes.
• Participate in a weekly on-call rotation providing support for after hours, weekends and holidays as needed.

What you'll need

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).
• Prior working experience in Site Reliability Engineering managing cloud-based infrastructure and applications.
• Enterprise related engineering experience in 24x7 uptime, regulated environments.
• Proven experience in Product, Platform, and system planning and operations.
• Proven experience in Azure administration and operations leveraging Azure monitoring services.
• Working knowledge of related technologies including cloud, encryption, IPsec, VLANs, VPNs, routing, WAF/firewalls, proxy services, LAN/WAN connectivity, advanced security & threat protection.
• Experience with systems administration, including Windows and Linux environments.
• Experience in proactive approach to identifying problems, performance bottlenecks, and areas for improvement.
• Proficiency in scripting and automation tools (e.g., PowerShell, Bash).
• Ability to lead the processes to produce and maintain accurate documentation and operational reports.
• Excellent communication skills with a capacity to present, discuss, and explain issues coherently and logically, both in writing and verbally.

Nice to have

• Azure certifications (e.g., Microsoft Certified: Azure Administrator).

Details

• Location: Bangalore, Karnataka.
• Participate in a weekly on-call rotation, providing support after hours, on weekends and holidays as needed.