Sr Software Engineer

Overview

Senior Engineer who investigates complex issues affecting deployed healthcare products, determines root causes, and drives lasting technical resolutions.

What you'll do

• Own complex install-base investigations from initial triage through root-cause analysis, resolution, and follow-up.
• Troubleshoot product, software, integration, and deployment issues using logs, metrics, diagnostic tools, and customer-provided evidence.
• Apply knowledge of healthcare interoperability standards and workflows, including DICOM, PACS, HL7, and IHE.
• Collaborate with customers, Regional L2/L3 teams, Field Service, Product Management, and Engineering to diagnose and resolve issues.
• Identify recurring field issues and recommend code, configuration, or procedural changes to prevent recurrence.
• Contribute code fixes, diagnostic scripts, automation, and troubleshooting tools where appropriate.
• Support technical readiness and issue resolution for product upgrades, migrations, and deployment changes.
• Create and maintain troubleshooting guides, technical documentation, and knowledge-base content.
• Share technical findings and product knowledge with colleagues and cross-functional teams.

What you'll need

• Bachelor's Degree in Computer Science or in STEM Majors (Science, Technology, Engineering and Math).
• A minimum of 8 years of professional experience.
• At least 3 years' experience in any one of the programming languages like Java, C, C++ or C#.
• Experience with scripting (e.g., Python, SQL, Bash) and automation tools.
• Familiarity with cloud platforms (AWS) and monitoring tools (e.g., Prometheus, Grafana).
• Strong working knowledge of healthcare interoperability standards and workflows, including DICOM, PACS, IHE workflows, HL7 standards.
• Exposure to Agile methodologies, technology, theories, and techniques.
• Strong debugging skills, problem solving and analytical ability.
• Ability to prioritize multiple tasks and responsibilities while maintaining a high level of quality service.

Nice to have

• Experience in leading install base products and team.
• Demonstrates clarity of thought to work through limited information and vague problem definitions.
• Influences through others; builds direct and "behind the scenes" support for ideas.
• Proactively identifies and removes project obstacles or barriers on behalf of the team.
• Shares knowledge, establishing trust, credibility, and goodwill across a global team.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Experience of driving activities to influence code quality and process rigor.

Details

• Location: Bengaluru, India (EPIP 122, Phase II).
• Relocation assistance: not provided.