Sr. Staff Software Development Engineer

Overview

Sr. Staff Reliability Engineer role bridging software design engineering and test engineering to design, develop, and deploy tools and frameworks that automatically verify product quality at scale.

What you'll do

• Perform deep troubleshooting across OS, networking, and distributed systems (performance analysis, packet captures, core dumps where applicable).
• Codify learnings into standardized diagnostic playbooks, automation, tests, and product instrumentation improvements for the Zero Trust Branch platform.
• Develop AI-based solutions and supportability tools focusing on internal detection and reduction of triaging time.
• Work as part of a passionate engineering team driving solutions toward reliable cloud security for customers.

What you'll need

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain.
• 5+ years of experience in software development, software sustenance engineering, or customer escalation engineering teams.
• Proficient in programming languages and OS: Python, Go, Linux.
• Hands-on experience in network security products and good technical knowledge of Routing, Switching, DHCP, DNS, and networking security.
• Strong interest in troubleshooting and problem solving for complex customer issues.

Nice to have

• Experience implementing AIOps, AI-driven predictive scaling, or automated anomaly detection to optimize cloud infrastructure performance and reliability.
• Experience in the culture of customer/cloud reliability engineering in comparable technology environments.
• Experience with Agentic AI based workflows and LLM frameworks.

Details

• Hybrid role based in Bangalore, India.
• Reports to the Sr. Director, Software Development Engineering in the Engineering department.