Sr. Support Engineer - Sql, Oracle, Linux Scripting, Java, Kibana

Overview

Senior Support Engineer on the Blue Yonder Support (BYN) team, delivering end-to-end ownership of customer solutions, proactive issue resolution, performance optimization and continuous improvement to ensure service quality, system stability and customer satisfaction.

What you'll do

• Own customer environments across UAT, Production, DR and SPT
• Drive proactive monitoring, incident prevention and root cause analysis
• Engage early in implementation projects to ensure seamless transition to operations
• Collaborate with TAMs, Engineering and DevOps teams to improve service delivery
• Contribute to automation, process improvement and operational excellence initiatives
• Act as SME and mentor team members
• Own customer issues end-to-end, especially high-impact and complex incidents
• Perform deep technical troubleshooting across application, database and cloud layers
• Conduct root cause analysis and implement preventive measures
• Monitor system health and identify improvement opportunities using metrics and trends
• Optimize system performance (DB tuning, query optimization, application performance)
• Support go-live and post-implementation transitions with strong operational readiness
• Drive automation and efficiency improvements in support processes
• Mentor junior engineers and contribute to technical knowledge sharing

What you'll need

• Strong expertise in SQL/Oracle and database performance tuning
• Experience in production application support and incident management
• Total experience: 8 - 10 years
• Good understanding of cloud technologies
• Hands-on experience with monitoring tools
• Strong troubleshooting skills across application, integration and infrastructure layers
• Knowledge of APIs/integration troubleshooting
• Excellent communication, collaboration and customer management skills
• Proactive mindset with focus on ownership, continuous improvement and customer satisfaction

Nice to have

• Scripting/automation experience (Python, Shell, PowerShell)

Details

• Location: Pune