Sr. Systems Engineer, ProAV - North Central

Overview

Sr. Systems Engineer supporting NETGEAR's ProAV customers across the North Central U.S., combining customer onboarding, field engineering, pre-sales support, and industry engagement.

What you'll do

• Lead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrations, working with the North Central Sales Territory Manager to ensure successful deployments.
• Deliver remote and on-site training covering AV-over-IP network design, switch profile selection, PTP configuration, Dante/AVB/Milan configuration, and API integration and video configuration.
• Develop customized training materials, system designs, and internal/external knowledge base documentation.
• Ensure successful transition into production environments, including complex multi-switch and multi-vendor deployments.
• Provide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issues.
• Capture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnostics.
• Support commissioning of AV-over-IP systems to ensure stable production performance.
• Resolve escalated issues involving AVB, Dante/AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking.
• Support Sales, Business Development, and Channel teams with technical scoping and solution design.
• Conduct on-site and virtual product demonstrations.
• Assist in Bill of Materials (BOM) creation and system architecture design.
• Provide competitive analysis and technical positioning.
• Contribute technical expertise to expand NETGEAR's ProAV presence in the U.S. market.
• Develop and maintain internal scripts, configuration tools, and deployment utilities.
• Create automation tools to reduce troubleshooting time, including log analysis, profile validation, and configuration parsing.
• Author best practice guides, training materials, and knowledge base documentation.
• Represent NETGEAR at U.S. industry conferences and partner events.
• Deliver technical workshops and presentations, and provide advanced AV-over-IP education and roadmap overviews.
• Support event-based network deployments and multi-vendor interoperability demonstrations.

What you'll need

• Minimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles.
• Deep knowledge of ProAV networking products, AV-over-IP technologies, multicast networking and IGMP, and switch profile development.
• Strong understanding of routing and switching fundamentals.
• Hands-on deployment experience with AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks.
• Field experience troubleshooting complex AV-over-IP systems.
• Independent lab development and advanced technical self-study.

Nice to have

• Bachelor's degree.
• Industry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB.
• Experience working in a Solutions Architect or Systems Engineering capacity.

Details

• Remote-based position; candidate must be based in Ohio, Michigan, or the Chicago area.
• Up to 60% travel within the North Central U.S. region (North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, Wisconsin, Illinois, Michigan, Indiana, Ohio, and Kentucky).