Sr Technical Analyst - Support - Application support ,OMS,Sql

Overview

Senior Technical Analyst in Application Support for Order Management System (OMS) products, working on cloud-based, microservices-architected supply chain software.

What you'll do

• Design, develop and deploy modular cloud-based systems.
• Collaborate with engineering teams to evaluate and identify optimal cloud solutions.
• Review and act on service requests, infrastructure requests and incidents logged by implementation teams and clients.
• Identify, analyse and resolve infrastructure vulnerabilities and application deployment issues.
• Modify and improve existing systems and suggest and implement process improvements.
• Educate teams on the implementation of new cloud technologies and initiatives, particularly GCP and Azure.
• Develop and maintain cloud solutions in accordance with best practices.
• Ensure efficient functioning of data storage and processing functions in accordance with company security policies and cloud security best practices.
• Regularly review existing systems and make recommendations for improvements.
• Interact with clients, provide cloud support and make recommendations based on client needs.
• Work with product and cloud architects to design automated pipelines supporting SaaS delivery and operations in Azure and GCP.
• Work with company personnel to define technical problems and requirements, determine solutions and implement them.
• Provide technical feedback to engineering regarding product changes and enhancements.
• Deploy and automate deployment, and monitor client solutions to keep client environments up 99.9999% of the time and meet response time SLAs.
• Plan upgrades and execute towards moving all clients to the latest version of the software.
• Ensure deployments are secure and work with the security team to harden environments and fix security vulnerabilities.
• Inspire the team to improve its craft and train the team technically and functionally.
• Look beyond symptoms and fix root causes; identify skill gaps and help train new team members on the open-source technology stack.
• Identify and reduce complexity in deployments and motivate team members to do the same.
• Create tests, tools and diagnostic procedures for use by product support personnel.
• Consider operational costs in early design stages and factor them into decision-making.

What you'll need

• 5-8 years of work experience.
• Experience in Order Management System (OMS).
• Hands-on experience with Kubernetes, Docker, shell scripting, Ansible and cloud (GCP/AWS/Azure).
• Experience in shell scripting (Unix, Python).
• Understanding of ITIL processes (incident management, request fulfillment, change management, RCAs).
• Proficiency in JIRA, Rally, or similar Agile lifecycle tools, and hands-on use of Agile project management tools.
• Solid understanding of and hands-on experience with collaboration tools (any 2): JIRA, Confluence, visualization tools (Lucid Charts, Visio), Office Suite and SharePoint.

Nice to have

• Hands-on experience and/or significant familiarity with cloud and automation tools such as Microsoft, Google and Amazon CI/CD tool suites; IaaS, PaaS and SaaS tool suites; Terraform, Ansible, Jenkins, GitHub/BitBucket, Artifactory, Maven, Docker and Kubernetes.

Details

• Location: Bangalore.