Staff Software Engineer, Shop (eCommerce)

Overview

Staff Software Engineer on the Shop (eCommerce) team at Crunchyroll's India Engineering Center, providing technical leadership to build and operate the member-focused eCommerce platform.

What you'll do

• Provide technical leadership across the Shop team, defining architecture, engineering strategy, and execution approach for critical eCommerce capabilities.
• Remain hands-on while solving complex technical problems and shaping durable platform investments.
• Raise engineering standards and enable other engineers to deliver with confidence.
• Work closely with Engineering Managers, Product, Program Management, and other Engineering verticals to align on requirements, priorities, technical trade-offs, and dependencies.
• Turn ambiguous problems into clear technical direction and scalable solutions, with strong operational ownership.
• Connect customer and business outcomes to pragmatic technical decisions and establish patterns that improve quality, reliability, and velocity of the Shop platform.

What you'll need

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 10+ years of experience building and operating cloud-native software, distributed systems, or consumer-facing platforms.
• Demonstrated experience providing staff-level technical leadership across multiple engineers, teams, or services.
• Experience defining and evolving technical strategy and architecture for platforms with meaningful scale, reliability, security, and customer impact.
• Strong experience with backend services, APIs, microservices, databases, distributed systems, and modern cloud infrastructure.
• Hands-on knowledge of cloud platforms such as AWS, Azure, or Google Cloud and the practices required to build scalable, reliable, and secure systems, particularly infrastructure related to consumer-facing services.
• Experience designing systems for transactional correctness, data integrity, observability, and operational resilience.
• Strong analytical and problem-solving abilities, with the ability to navigate ambiguity, evaluate trade-offs, and define pragmatic technical solutions.
• A track record of mentoring engineers, influencing technical decisions, and improving engineering practices across team boundaries.
• Excellent verbal and written communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

Nice to have

• Experience with SaaS-based eCommerce platforms, with Salesforce Commerce Cloud preferred.

Details

• Location: Hyderabad, India.
• Hybrid work schedule.
• Reports to the Fan Experiences Engineering Organization.