Strategic Program Manager

Overview

Strategic Program Manager at MISUMI Americas who acts as a trusted advisor and primary customer advocate, guiding customers through New Product Development (NPD), New Product Introduction (NPI) and mass production to launch products on time, within budget and at high quality.

What you'll do

• Act as the primary customer advocate, building strong relationships to deliver high-quality customer experiences that drive long-term loyalty.
• Collaborate cross-functionally with pre- and post-sale teams to ensure on-time delivery while proactively managing risks and changes throughout the program lifecycle.
• Leverage technical expertise in engineering and manufacturing alongside program management skills to identify risks early, develop risk mitigation plans, and manage changes to keep projects on track.
• Serve as the Subject Matter Expert (SME) for the program, providing insights and guidance to internal teams and customers to ensure alignment and clarity.
• Monitor and report program milestones, making necessary adjustments to timelines and deliverables to meet customer expectations and maintain high-quality standards.
• Identify opportunities for process improvements and collaborate with cross-functional teams to enhance operational efficiency and customer satisfaction.
• Facilitate regular status meetings with customers and internal teams to communicate requirements, timelines and quality standards, and proactively resolve blockers.
• Maintain and contribute to the QMS.

What you'll need

• Bachelor's degree in Mechanical, Manufacturing, or Industrial Engineering.
• 5+ years of experience managing projects/programs in fast-paced engineering or manufacturing environments.
• Hands-on experience with New Product Development (NPD), New Product Introduction (NPI), and high-volume manufacturing facilities.
• Expertise in one or more manufacturing processes, such as CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly.
• Customer-facing experience to lead complex, consultative technical sales engagements, leveraging operational expertise to drive success.
• Strong program management, risk management, and time management skills, with the ability to prioritize and meet deadlines within a structured framework.
• Proficiency in standard program management tools and software used for tracking, communication, and reporting across distributed teams.
• Self-starter with strong business acumen and a customer-first mindset, capable of solving problems and building deep, meaningful relationships with customers and internal stakeholders.
• Demonstrates a focus on process optimization, service enhancement, and driving customer success.
• Passionate about learning, building solutions, and tackling challenges.
• Outstanding verbal and written communication skills, with experience working across multi-cultural, cross-functional teams.

Details

• Remote position for US-based candidates; applicants must reside in one of the eligible states listed in the posting (AZ, CA, CO, DC, DE, FL, GA, HI, IA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NV, NH, NJ, NY, OH, OR, SC, TX, TN, UT, VA, WA, WV, WI, WY).
• Salary range: $105,000 to $150,000 per year, depending upon experience.