Supply Chain Operations Analyst

Overview

Supply Chain Operations Analyst in Accenture's Supply Chain Planning team, handling day-to-day transactional order management requests and supporting program deliverables.

What you'll do

• Execute day-to-day transactional requests and support the team lead and onshore team on daily and ad hoc basis.
• Support delivery of program deliverables and interdependencies in an optimized manner.
• Assess, design, build and implement best practices on process, organization and technology for Order Management from Order Creation to Order Fulfillment, financial settlement, including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing.
• Perform order entry, order management and order fulfilment per business rules and documentation, including SOPs and Work Instructions; may include hand key of manual data entry.
• Respond to queries related to Order Processing Services.
• Review submitted orders to detect accuracy problems and anomalies; partner with requester or sender to resolve and complete corrective action.
• Monitor quality reports and execute remediation.
• Create, maintain and modify reports and tracking logs.
• Process batch uploads from file extracts.
• Originate and process change orders in change control systems; apply supply chain flows and change control procedures.
• Comply with Buyer policies, including security policies and SOX requirements.
• Execute end to end order entry in SAP SPM across order types following documented SOPs; perform complex splits between basic and event lines.
• Run incompletion and credit block reports, resolve standard errors and escalate unresolved blocks to Team Lead within defined SLAs.
• Support allocation and supply checks using SAP SPM Open to Buy; distribute allocation reports to regional contacts per regional deadlines.
• Apply VAS service codes in SAP following timed setup instructions; coordinate with VAS inbox per SOP.
• Process Claims in the CMS portal: upload templates, cross check pricing and route for approvals.
• Handle Returns processing: create call tags, enter debit memos for customer overages and process Special Requests within the 5 business day SLA.
• Maintain and update PO Logs, shipping trackers and order item detail reports; distribute post PGI invoices and shipping documents as required.

What you'll need

• Any graduation (Bachelor's degree).
• 3 to 5 years of experience.
• Strong process orientation, attention to detail and ability to maintain quality.
• Experience with Excel, with basic abilities to merge and move data sets.
• Basic business and or technical knowledge and understanding of Supply Chain data elements, process and organizational support models.
• Comfortable working independently and as part of a team.
• Ability to accomplish routine assignments and tasks with little or no supervision.
• Ability to share lessons learned, best practices and other relevant information with other members of staff.
• Good research and organizational abilities.
• Hands-on experience or demonstrated aptitude for SAP order entry, including executing order types and performing complex order splits.
• Ability to run and interpret SAP incompletion reports and resolve common errors such as missing pricing, invalid RDD and unit pack mismatches.
• Familiarity with Claims processes via CMS portal, including template preparation, evidence upload and escalation of pricing discrepancies to supervisors.
• Understanding of Returns processing, including overage identification, call tag creation and debit memo entry.
• Ability to work with Excel-based tools and mapped upload forms.

Nice to have

• Exposure to Python-generated reports or automation scripts.

Details

• Location: Mumbai.