Supply Chain Operations Associate

Overview

Supply Chain Operations Associate in Accenture's Supply Chain Planning team, handling day-to-day order management transactions and supporting program deliverables, with a focus on Order Management from order creation to fulfillment.

What you'll do

• Execute day-to-day transactional requests and support the team lead and onshore team on daily and ad hoc requests.
• Support allocation and supply checks using SAP SPM Open to Buy, and distribute allocation reports to regional contacts per regional deadlines.
• Apply VAS service codes in SAP following timed setup instructions, and coordinate with the VAS inbox per SOP.
• Process claims in the CMS portal by uploading templates, cross-checking pricing and routing for approvals.
• Handle returns processing: create call tags, enter debit memos for customer overages, and process special requests within the 5 business day SLA.
• Maintain and update PO logs, shipping trackers and order item detail reports, and distribute post-PGI invoices and shipping documents as required.
• Execute end-to-end order entry in SAP SPM across order types following documented SOPs, and perform complex splits between basic and event lines.
• Run incompletion and credit block reports, resolve standard errors, and escalate unresolved blocks to the Team Lead within defined SLAs.
• Review submitted orders to detect accuracy problems or anomalies, and partner with the requester or sender to resolve them.
• Monitor quality reports and execute remediation; create, maintain or modify reports and tracking logs.
• Originate and process change orders in change control systems, applying supply chain flows and change control procedures.
• Respond to queries related to order processing services.

What you'll need

• Any graduation.
• 1 to 3 years of experience.
• Strong process orientation, attention to detail and ability to maintain quality.
• Experience with Excel, with basic ability to merge and move data sets.
• Basic business and/or technical knowledge of supply chain data elements, processes and organizational support models.
• Hands-on experience or demonstrated aptitude for SAP order entry, including executing order types and performing complex order splits.
• Ability to run and interpret SAP incompletion reports and resolve common errors such as missing pricing, invalid RDD and unit pack mismatches.
• Familiarity with claims processes via the CMS portal, including template preparation, evidence upload and escalation of pricing discrepancies to supervisors.
• Understanding of returns processing, including overage identification, call tag creation and debit memo entry.
• Ability to work with Excel-based tools and mapped upload forms.
• Ability to accomplish routine assignments with little or no supervision, and comfort working independently and as part of a team.
• Good research and organizational abilities.
• Ability to share lessons learned and best practices with other team members.
• Comply with buyer policies, including security policies and SOX requirements.

Nice to have

• Exposure to Python-generated reports or automation scripts.

Details

• Location: Mumbai.