Supply Chain Operations Associate

Overview

Supply Chain Operations Associate in Accenture's Supply Chain Planning Team, executing day-to-day order management transactions and supporting program deliverables.

What you'll do

• Execute day-to-day transactional requests and support the team lead and onshore team on daily and ad hoc requests.
• Support delivery of program deliverables and interdependencies in an optimized manner.
• Assess, design, build and implement best practices on process, organization and technology for Order Management from order creation to order fulfillment, including financial settlement, order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing.
• Support allocation and supply checks using SAP SPM Open to Buy and distribute allocation reports to regional contacts per regional deadlines.
• Apply VAS service codes in SAP following timed setup instructions and coordinate with the VAS inbox per SOP.
• Process claims in the CMS portal by uploading templates, cross-checking pricing and routing for approvals.
• Handle returns processing: create call tags, enter debit memos for customer overages and process special requests within the 5 business day SLA.
• Maintain and update PO logs, shipping trackers and order item detail reports; distribute post-PGI invoices and shipping documents as required.
• Execute end-to-end order entry in SAP SPM across order types following documented SOPs, and perform complex splits between basic and event lines.
• Run incompletion and credit block reports, resolve standard errors and escalate unresolved blocks to the Team Lead within defined SLAs.
• Review submitted orders to detect accuracy problems or anomalies, partner with the requester or sender to resolve them, and complete corrective action.
• Monitor quality reports and execute remediation; create, maintain and modify reports and tracking logs.
• Process batch uploads from file extracts; originate and process change orders in change control systems and apply supply chain flows and change control procedures.
• Respond to queries related to order processing services.
• Comply with Buyer policies, including security policies and SOX requirements.

What you'll need

• Any graduation (Bachelor's degree).
• 1 to 3 years of experience.
• Strong process orientation, attention to detail and ability to maintain quality.
• Experience with Excel, with basic ability to merge and move data sets.
• Comfortable working independently and as part of a team.
• Basic business and/or technical knowledge and understanding of supply chain data elements, process and organizational support models.
• Ability to accomplish routine assignments and tasks with little or no supervision.
• Ability to share lessons learned, best practices and other relevant information with other members of the supplier's staff supporting the Buyer.
• Good research and organizational abilities.
• Customer order management skills.
• Hands-on experience or demonstrated aptitude for SAP order entry, including executing order types and performing complex order splits.
• Ability to run and interpret SAP incompletion reports and resolve common errors such as missing pricing, invalid RDD and unit pack mismatches.
• Familiarity with claims processes via the CMS portal, including template preparation, evidence upload and escalation of pricing discrepancies to supervisors.
• Understanding of returns processing, including overage identification, call tag creation and debit memo entry.
• Ability to work with Excel-based tools and mapped upload forms.

Nice to have

• Exposure to Python-generated reports or automation scripts.

Details

• Location: Mumbai (AIOC-S01674133).