Systems Operations Manager - CI/CD Platform

Overview

Manage a Systems Operations team of analysts monitoring installed systems and infrastructure, with a focus on the CI/CD platform.

What you'll do

• Manage a Systems Operations team of analysts that monitor installed systems and infrastructure
• Engage stakeholders and internal partners associated with the Systems Operations functional area
• Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
• Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for the supported system area
• Collaborate and consult with analysts, Information Technology personnel, or vendors
• Manage mid to highly experienced analysts
• Manage allocation of people and financial resources for Systems Operations
• Mentor and guide talent development of direct reports and assist in hiring
• Run day-to-day CI/CD Platform Operations, spanning on-premise data centers and public/vendor clouds, to ensure high stability and availability of the platform, including alert monitoring and timely response
• Review and help the team plan and execute major and BAU changes, mitigating risk through appropriate scheduling, pre-validations, and post-change validation
• Prepare shift rosters for weekdays, weekends and holidays to ensure 16x7 coverage from the I&P team, and monitor and adjust for unplanned time-offs or ad-hoc events
• Continuously measure and enable improvement of team performance through DORA metrics such as MTTR reduction and failed-change reduction, and through regular alert analysis and introduction of new or updated alerts to improve observability and monitoring
• Enhance I&P team capabilities by defining and achieving an SME development plan to ensure sufficient tool coverage across the team, and by helping senior engineers develop global SME expertise through trainings and work assignments
• Collaborate effectively with the US platform team, I&P, US Engineering and other stakeholders to achieve these objectives
• Own and drive daily handover calls with the US platform team
• Help the team define use cases, do technical POCs, and implement automations in CI/CD platform tools, processes and incidents to increase efficiency, reduce manual toil or reduce operational risk

What you'll need

• 5+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through work experience, training, military experience, or education
• 2+ years of Leadership experience

Nice to have

• Significant experience managing CI/CD operations, including infrastructure stability and availability for CI/CD tools such as UrbanCode Deploy (UCD), GitHub, GitHub Actions, Harness, JFrog Artifactory, BlackDuck, Checkmarx, etc.
• Experience managing infrastructure upgrades and lifecycle management for the above CI/CD tools, such as version upgrades, moving from on-premise to vendor SaaS, CI migration (e.g., Jenkins to GitHub Actions), CD migration (e.g., UCD to Harness), and supporting Kubernetes (k8s) upgrades
• Experience in incident management, including major incident management, communication to internal stakeholders in I&P and US, coordinating with vendors, and driving quick resolution
• Experience in problem management, regularly identifying improvement opportunities from alerts and incidents and driving them to results via the Problem Management process
• Experienced people manager who can set challenging but realistic goals for operations engineers to learn new skills (such as new CI/CD tools and AI/GenAI skills), mentor them on technical and soft skills, and help them achieve those goals

Details

• Location: Hyderabad, India
• Posting end date: 12 Nov 2026 (may close early due to application volume)
• Operates 16x7 coverage, including weekends and holidays