Tech App Specialist (EDI)

Overview

Support EDI operations and customers by setting up, monitoring, troubleshooting, testing, and resolving EDI transactions and related integration issues.

What you'll do

• Support EDI operations, including transaction setup, monitoring, troubleshooting, testing, and issue resolution for customers and trading partners.
• Work with customers via phone, email, or chat to diagnose EDI, mapping, communication, ERP integration, and transaction flow issues.
• Document findings and escalate when needed.
• Set up new EDI transactions and support partner onboarding.
• Monitor existing transactions and help resolve recurring issues by identifying long-term corrective actions.
• Review existing EDI maps.
• Support commonly used EDI documents such as 810, 820, 850, 855, 856, 860, and 997.
• Work with protocols such as FTP, FTPS, SFTP, and AS2.
• Create and maintain internal and customer-facing documentation.
• Contribute to knowledge base articles.
• Collaborate with internal teams to improve support outcomes.

What you'll need

• Knowledge of EDI standards including ANSI X12 and EDIFACT.
• Understanding of EDI transaction flow, structure, mapping, ERP integration, and trading partner setup.
• Knowledge of EDI documents and communication protocols such as FTP, FTPS, SFTP, and AS2.
• Strong troubleshooting, testing, debugging, and problem-solving skills.
• Clear verbal and written communication skills with a strong customer support focus.
• Ability to work independently and collaboratively within a support team.

Nice to have

• 4–6 years of applicable experience in EDI support, technical application support, integration support, or a related support environment.
• Experience with customer onboarding, trading partner implementation, transaction monitoring, and issue resolution.
• Industry knowledge or experience in EDI, ERP, supply chain, distribution, manufacturing, retail, or related business processes is preferred.

Details

• Location: Bangalore, India.
• Work mode: Hybrid.
• Shift timings: 5:30pm-2:30am IST.