Tech Lead, Systems Engineering

Overview

Tech Lead, Systems Engineering (Application Support, Senior Professional, Change Management) at Fiserv. Owns the end-to-end change lifecycle for application and infrastructure changes across CERT, Production and Disaster Recovery environments.

What you'll do

• Coordinate and execute application and infrastructure changes across Azure, AWS, Kubernetes/PKS and hybrid cloud environments.
• Ensure consistent deployment and configuration of changes across CERT, Production and Disaster Recovery (DR) environments.
• Create, manage and maintain ServiceNow Change Requests, including implementation plans, validation procedures, risk assessments, approval workflows and rollback strategies.
• Assess technical dependencies across cloud platforms and application ecosystems to identify implementation risks and potential service impacts.
• Execute approved deployments, configuration updates, infrastructure modifications, platform upgrades and maintenance activities in accordance with established change management controls.
• Validate successful implementation using monitoring, logging and observability tools such as Dynatrace, Splunk and Kubernetes.
• Review deployment outcomes and determine whether predefined success criteria have been met across all impacted environments.
• Lead rollback decision-making and execution when validation results indicate implementation failure, performance degradation or unacceptable operational risk.
• Coordinate complex multi-environment and multi-cloud deployment activities involving application, middleware, container, database and infrastructure components.
• Support disaster recovery testing and change execution activities to ensure environment consistency and operational readiness.
• Participate in Change Advisory Board (CAB) meetings and provide technical risk assessments, deployment readiness reviews and implementation recommendations.
• Drive standardization and automation of repeatable deployment and validation processes through CI/CD and infrastructure automation tools.
• Maintain comprehensive audit evidence, deployment records, implementation results and compliance documentation.

What you'll need

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience managing deployments and infrastructure changes across Azure, AWS, Kubernetes, PKS or cloud-native platforms.
• Experience with ServiceNow Change Management processes including change creation, implementation planning, risk assessment, approvals and post-implementation validation.
• Strong understanding of multi-tier web applications, APIs, middleware technologies and cloud infrastructure components.
• Working knowledge of ITIL Change Management, Release Management and Incident Management best practices.

Nice to have

• Hands-on experience supporting enterprise cloud platforms including Microsoft Azure and Amazon Web Services (AWS).
• Experience validating deployments using Dynatrace, Splunk and other enterprise monitoring solutions.
• Familiarity with container orchestration platforms including Kubernetes, PKS or AKS/EKS.
• Experience with CI/CD and deployment automation tools including Jenkins, GitHub, Azure DevOps or similar technologies.
• Understanding of cloud networking, load balancing, security groups, firewalls, API gateways and application delivery architectures.
• Experience coordinating complex releases involving multiple applications, teams and cloud environments.
• Strong understanding of deployment validation methodologies, change risk management and rollback strategies.

Details

• Location: Chennai, India.