Technical Account Manager

About KrisAtWork

KrisAtWork is an AI work companion designed for go-to-market functions to drive higher revenue and enhance efficiency. It offers real-time intelligence and step-by-step guidance, all through a single, centralized window to improve business productivity and outcomes. At KrisAtWork, we believe everything meaningful starts with people - those who build with us, and those we build for - united by a shared ambition to make work smarter.

About the Role

As a Technical Account Manager, you will own the end-to-end post-sales relationship and ensure customers realize maximum value from their investment. You will act as a trusted advisor, technical expert, and strategic partner, driving adoption, delivering measurable business outcomes, and ensuring long-term retention and expansion.

What You’ll Do

Deliver Customer Value

• Develop a deep understanding of customer goals, workflows, and technical environments to map them to platform capabilities, best practices, and measurable business outcomes.
• Provide consultative guidance, platform enablement, training, and solution recommendations to maximize value and improve end-user experience.

Drive Adoption & Platform Success

• Lead customers through adoption of new features, use-cases, and modules across different teams, regions, and business units.
• Proactively identify efficiency gains, automation opportunities, and configuration improvements to drive increased usage and ROI.

Lead Technical Implementation & Solution Delivery

• Support onboarding, configuration, integration validation, and rollout activities to ensure smooth technical implementation.

Build Strategic Relationships & Champions

• Serve as the customer’s day-to-day strategic advisor and trusted technical partner.

Manage Account Health & Governance

• Track and manage key performance indicators across adoption, consumption, value realization, and retention.
• Establish strong operational discipline with regular check-ins, executive business reviews, and early-warning risk management.

Advocate For The Customer

• Act as the internal voice of the customer, communicating needs, challenges, and enhancement requests to product and engineering teams.

Who You Are & What Makes You Qualified

Experience & Skills

• 3+ years in B2B SaaS account management, customer success, technical account management, and/or implementation roles.
• Skilled at breaking down complex issues, articulating technical concepts clearly, and driving structured resolutions.