Technical Architect

Overview

Zendesk is seeking a Data Migration Technical Architect to document and execute customer data transformation requirements into and out of Zendesk, consulting directly with external business leaders within the Professional Services organisation.

What you'll do

• Understand, document, and implement customer requirements according to scope.
• Ask questions and dig into the customer's use case, capture the business problem being solved, and craft their Zendesk instance to ensure the customer's success.
• Help Zendesk customers understand standard methodologies for migrating their data.
• Actively collaborate with customers in mapping their data structures into Zendesk.
• Handle migration projects from start to finish.
• Collaborate with developers who are performing the migrations.
• Communicate and forecast resource needs over the course of multi-week projects.
• Ensure platform data services work is completed on time and on budget while supporting the Professional Services delivery team.
• Become a domain specialist in Zendesk Platform Data Services.
• Help shape, refine, and document the processes involved in migrations.

What you'll need

• Bachelor of Computer Engineering with 8+ years of Data Migration Architect experience.
• Extensive experience working directly with customers.
• Experience with various architectures (Web, Enterprise, SaaS).
• Experience with Python, SQL, RESTful and JSON API implementation and integration approaches.
• Good understanding of ETL, data management and transformations.
• Excellent instincts and ability to interface at a senior level with ease.
• Outstanding communication, interpersonal, and writing skills.
• Passionate about customer service and how it can transform businesses.
• Strong organisational skills and an ability to multitask under pressure.

Nice to have

• Project Management Skills.
• 2+ years of experience in Professional Services.
• Experience with Zendesk configuration, implementation approaches, and App Framework and related SSO capabilities.
• Zendesk Certification(s).

Details

• Location: Pune, India. Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra.
• Hybrid: must attend the local office for part of the week; the specific in-office schedule is to be determined by the hiring manager.