Technical Associate - Infrastructure Services 5B

Overview

Technical Associate role in Infrastructure Services focused on managing and communicating IT change requests, including reviews, approvals, and associated documentation.

What you'll do

• Review and document change requests and manage the approval process.
• Ensure risk assessment and mitigation strategies are in place for changes.
• Prioritize change requests for multiple business units by impact and urgency.
• Communicate blackout/freeze periods and send daily major change communication.
• Generate CAB meeting agenda, facilitate CAB meetings, and document minutes.
• Attend daily and weekly change review meetings and manage follow-up items.
• Review and update/modify knowledge articles and provide change management training as needed.
• Generate change management KPIs/SLAs.

What you'll need

• Have a Bachelor’s degree in one of: Computer Engineering, Database Management, Information Systems, Information Technology, or Network Engineering.
• Be AWS Certified Solutions Architect – Professional (Amazon Web Services).
• Have proficiency in ITSM reporting and change management activities.
• Be proficient in Agile methodology and applications support.
• Have knowledge of backup management, cloud applications, and server infrastructure.
• Have experience with ServiceNow platform and collaboration tools.
• English language proficiency: Proficient (C2).

Details

• Employment type: Regular.
• Work mode: Hybrid (Remote type listed as Hybrid Work).
• Work shift: Rotating (India).