Technical lead - Customer Success

Overview

Technical lead for Customer Success on Neuron7.ai's AI-powered Resolution Intelligence platform, acting as a trusted advisor who drives implementation, adoption, and optimization of AI solutions for enterprise customers.

What you'll do

• Lead customer onboarding and implementation of Neuron7 AI solutions
• Lead integration of CRM and service management platforms with Neuron7 products
• Lead data onboarding and enterprise integrations in collaboration with customer and internal engineering teams
• Deploy, configure, test, and drive adoption of AI solutions
• Run customer workshops and technical solution reviews
• Define and measure ROI, business outcomes, and adoption KPIs
• Lead AI-powered service transformation initiatives for customer service and field service teams
• Manage executive stakeholders and customer success planning
• Manage contract renewals, expansion opportunities, and cross-functional collaboration with sales teams
• Provide product feedback and enhancement recommendations based on customer requirements
• Demonstrate new AI, Agentic AI, and Resolution Intelligence capabilities

What you'll need

• 8 years of experience in Customer Success, Solutions Engineering, Technical Account Management, Professional Services, or Enterprise SaaS implementations
• Proven experience with enterprise SaaS products, preferably in AI, analytics, automation, or service management domains
• Strong understanding of AI/ML concepts, LLMs, NLP, Agentic AI, and enterprise AI deployments
• Experience working with Field Service, Customer Service, Contact Center, or Service Operations organizations
• Experience managing enterprise software implementations and cross-functional programs
• Ability to engage both technical and business stakeholders
• Strong analytical and data-driven decision-making skills
• Experience managing globally distributed teams and customer programs
• Bachelor's degree in Technology, Engineering, Computer Science, or Business Management

Nice to have

• Experience with Salesforce, ServiceNow, Microsoft Dynamics, Oracle CX, or other CRM platforms
• Exposure to AI implementations involving LLMs, RAG, Agentic AI, and Knowledge Management systems
• Experience supporting Field Service organizations, Service Operations teams, or Technical Support environments
• Understanding of APIs, integrations, and enterprise data ecosystems

Details

• Location: Bangalore
• Flexible hybrid working