Technical Support Analyst - Endpoint Services

Overview

Provide end-user technical support for desktop, laptop, mobile, peripheral and collaboration technologies within Global Payments' Endpoint Services team, working on a 24x7 shift.

What you'll do

• Provide end-user technical support for desktop, laptop, mobile, peripheral and collaboration technologies across a global enterprise environment.
• Troubleshoot and resolve hardware, software, operating system and connectivity issues within established service level expectations.
• Support endpoint lifecycle activities including device provisioning, deployment, upgrades, asset management and retirement.
• Participate in technology refresh initiatives, operating system migrations and workplace technology transformation projects.
• Collaborate with internal technology teams, vendors and business stakeholders to maintain a secure, reliable and productive computing environment.

What you'll need

• Bachelor's degree in Information Technology, Computer Science or a related discipline, or equivalent practical experience.
• 3+ years of experience providing enterprise desktop support, technical support, service desk or endpoint support services.
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, endpoint management tools and common workplace technologies.
• Proven troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication, customer service and stakeholder management skills, with the ability to support users at all organizational levels.

Nice to have

• Experience supporting enterprise endpoint management platforms such as Microsoft Intune, Workspace ONE or similar technologies.
• Exposure to virtual desktop environments, including Omnissa Horizon, VMware Horizon, Citrix or Azure Virtual Desktop.
• Experience supporting technology refresh programs, device deployments, asset management or ITIL-based service management practices.

Details

• Location: Bengaluru, India.
• Timing: 24x7 shift.