Technical Support Engineer

Overview

Technical Support Engineer role supporting New Relic customers across the observability product suite, resolving complex technical issues in collaboration with product and software engineering teams.

What you'll do

• Collaborate across teams to assist in solving complex technical customer problems across the product suite.
• Resolve advanced customer issues in close work with software engineering teams.
• Support customers with installation, configuration, and data exploration requests.
• Advocate for customers with the Product Organization by providing feedback on feature requests and bugs that improve the customer experience.
• Advance your skills through additional training and exposure to other features and capabilities of the products.

What you'll need

• Strong analytical and technical troubleshooting skills.
• Impeccable customer service skills and genuine empathy towards customers.
• Comfortable analyzing and interpreting system and application logs.

Nice to have

• Experience with other IaaS platforms such as Azure, GCP, etc.
• AWS, GCP, Azure Cloud Certified or CKA certified.
• Experience in Network, System, Database Administration.
• Experience in a DevOps environment, Software Engineering role or Technical Support role.
• Experience with New Relic products.

Details

• Visa sponsorship is not available for this position.
• This position is to be filled as soon as possible.
• A criminal background check is required.