About the Job

Votiko Solutions is seeking a talented Technical Support Executive to join our dynamic team. In this role, you will be responsible for providing exceptional technical support to our international customers via calls, emails, and chat. As a remote work opportunity, you will have the flexibility to work from the comfort of your own home, with a night shift schedule.

Roles & Responsibilities

• Handle inbound and outbound customer interactions to address technical and service-related issues
• Resolve customer queries and concerns in a timely and efficient manner
• Maintain accurate records in the customer relationship management (CRM) system
• Ensure customer satisfaction by providing high-quality support and a positive user experience

Required Skills & Qualifications

• Minimum 1 year of experience in a technical or IT support role
• Excellent communication skills in English, both verbal and written
• Strong problem-solving and analytical abilities
• Proficiency in using customer relationship management (CRM) tools
• Ability to work in a fast-paced, dynamic environment and deliver results

About the Company

Votiko Solutions is a leading provider of IT solutions and services. The company specializes in delivering innovative technology solutions to clients across various industries. With a focus on customer satisfaction and a talented team of professionals, Votiko Solutions is committed to driving digital transformation and enabling businesses to achieve their goals.