Technical Support Specialist

Overview

Provide first-line and escalated technical support to internal and external customers, diagnosing and resolving desktop hardware, software and network issues, and performing related IMAC and data backup/restore activities within SLA objectives.

What you'll do

• Perform problem determination and resolution of desktop hardware and software issues using technical expertise and available resources.
• Respond to escalated issues and report critical design flaws, reliability and maintenance problems, and bugs.
• Serve as the point of contact for customers requiring assistance with highly technical or sophisticated products, including customer installations and training.
• Perform installs, moves, adds, and changes (IMAC) activities.
• Perform data backup and restore on certain client accounts.
• Complete all related administrative duties within Service Level Agreement objectives.
• Develop an understanding of local and regional infrastructure and key contacts in other competencies, and ensure the proper team is engaged on problems.

What you'll need

• 0-3 years of experience in Customer Service or Technical Support.
• Experience with Cisco Nexus and IOS technologies.
• Experience with F5 ASM and LTM configuration and troubleshooting.
• Any 3-year degree (B.Com, BBA, BCA, B.Sc, BBA).

Details

• Location: Bangalore, Karnataka, India.
• Hybrid-friendly work environment.