Technical Support Specialist III - Oracle Integration Cloud

Overview

Technical Support Specialist III for Oracle Integration Cloud, developing, testing and supporting integrations between Oracle Fusion applications and external systems.

What you'll do

• Develop, test and support integrations using Oracle Integration Cloud (OIC) between Oracle Fusion applications and external systems.
• Comprehend application-driven, scheduled and file-based integrations based on functional and technical requirements.
• Configure and maintain Connections, Integrations, Lookups, Packages and Schedules.
• Build and maintain integrations involving Oracle Fusion ERP and/or HCM applications.
• Understand integration validations, conditional processing and appropriate fault/error-handling mechanisms.
• Work with Oracle Fusion REST/SOAP APIs, BI Publisher reports and file-based integration patterns where applicable.
• Use SQL for data validation, reconciliation, troubleshooting and integration support activities.
• Test REST/SOAP services using tools such as Postman and analyze request/response payloads.
• Monitor OIC integration instances, schedules and message flows and proactively identify failed or delayed transactions.
• Troubleshoot production incidents involving connectivity, authentication, API errors, SFTP failures, transformation issues and source/target data problems.
• Analyze Activity Streams, error messages, payloads and application logs to identify the root cause of integration failures.
• Perform incident investigation, defect resolution and root-cause analysis (RCA) for recurring integration issues.
• Support failed transaction recovery, reprocessing and reconciliation following defined operational procedures.
• Provide L2 technical support for OIC integrations and coordinate with functional, application, infrastructure and external-system teams when required.
• Support SIT, UAT and regression testing, including defect analysis and resolution.
• Prepare SOPs, technical validation evidence and deployment-related documentation.
• Support the migration and deployment of integrations across Development, Test/UAT and Production environments.
• Perform post-deployment validation and monitor integrations following production releases.
• Maintain technical documentation, support runbooks, troubleshooting guides and knowledge-based articles.

What you'll need

• Bachelor's degree or equivalent qualification in Computer Science, Information Technology, Engineering or a related technical discipline.
• 2–5 years of relevant experience in enterprise application integration, Oracle Cloud integration development/support or a comparable technical role.
• Hands-on experience developing, testing and supporting integrations using Oracle Integration Cloud (OIC).
• Practical experience with application-driven, scheduled and file-based OIC integration patterns.
• Experience configuring and working with OIC components such as Connections, Integrations, Lookups, Packages and Schedules.
• Working knowledge and practical experience with Oracle Fusion Cloud ERP and/or HCM integrations.
• Strong practical experience with REST APIs, SOAP web services and SFTP/file-based integration mechanisms.
• Good working knowledge of XML and JSON, including data mapping, transformation and validation.
• Working knowledge of SQL for data validation, reconciliation, troubleshooting and integration-support activities.
• Practical experience using tools such as Postman for REST/SOAP API testing and request/response analysis.
• Experience troubleshooting OIC integrations using Activity Streams, error messages, payloads and application logs.
• Good understanding of integration fault handling, exception management, transaction recovery, reprocessing and reconciliation.
• Experience supporting production incidents and Root Cause Analysis (RCA) for integration-related issues.
• Practical exposure to SIT, UAT, regression testing, deployment and post-production validation activities.
• Familiarity with Oracle Fusion REST/SOAP APIs and BI Publisher (BIP) integration/reporting patterns.
• Good written and verbal communication skills with the ability to prepare clear technical documentation, SOPs, support runbooks and troubleshooting guidance.
• Ability to manage assigned priorities independently, take ownership of technical issues and work effectively within established change, release and operational processes.

Nice to have

• Exposure to Oracle Cloud Infrastructure (OCI) and enterprise authentication/connectivity concepts.

Details

• Locations: Bangalore, Mumbai, Hyderabad and Noida, India.