Technical Support Specialist, Level 3

Overview

Graduate Technical Support Analyst role providing post-sales technical support for SOTI's enterprise mobility management (MDM) software to global clients.

What you'll do

• Provide telephone and email based post-sales technical support for software products.
• Work on ad-hoc projects, initiatives and other duties as assigned.
• Investigate issues reported by customers and work collaboratively with internal stakeholders to see them through to resolution.
• Provide superior customer service regarding MDM solutions.
• Diagnose and solve application queries and answer customer questions.
• Use various devices to reproduce customer environments in order to troubleshoot issues further.
• Endeavor to respond to all customer requests in a timely manner while improving customer experience.

What you'll need

• Enrolled in a post-secondary program with an accredited University.
• Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting).
• Previous knowledge of Windows 10, Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers).
• Knowledge of mobile computing platforms (Android and iOS).

Details

• Location: Gurgaon, India.