Technology Support Engineer

Overview

As a Technology Support Engineer, you will resolve incidents and problems across multiple business system components to maintain operational stability.

What you'll do

• Resolve incidents and problems across multiple business system components and ensure operational stability.
• Create and implement Requests for Change (RFC).
• Update knowledge base articles to support effective troubleshooting.
• Collaborate with vendors and help service management teams with issue analysis and resolution.
• Coordinate with vendors and service management teams to facilitate issue resolution and improve service delivery.
• Monitor system performance and proactively identify potential issues to minimize operational disruptions.
• Provide solutions to problems for your immediate team and across multiple teams.

What you'll need

• Minimum 5 years of experience in Network Infrastructures.
• Proficiency in Network Infrastructures.
• 15 years full time education.
• Strong understanding of network protocols, routing, and switching technologies.
• Experience with network monitoring and diagnostic tools to identify and resolve infrastructure issues.
• Ability to design and implement network changes while minimizing impact on business operations.
• Familiarity with incident management processes and change management frameworks.
• Skilled in collaborating with cross-functional teams to ensure network reliability and performance.

Details

• Based at the Hyderabad office.
• Full-time role.