About the Job

We are seeking a talented Telecaller to join our dynamic team. As a Telecaller, you will be responsible for providing exceptional customer support, handling inbound and outbound calls, and building strong relationships with our clients. This is a full-time, on-site position, offering a competitive compensation package and opportunities for growth.

Roles & Responsibilities

• Manage inbound and outbound calls with professionalism and empathy
• Provide customer support and resolve inquiries efficiently
• Maintain accurate records and update customer information in the CRM system
• Identify and cross-sell relevant products and services to customers
• Collaborate with the sales and marketing teams to drive customer engagement
• Continuously improve customer experience through feedback and process optimization

Required Skills & Qualifications

• Proficient in Telecalling and Customer Support
• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Comfortable working with MS Office suite
• Experience in Customer Relationship Management (CRM) systems
• Ability to work in a fast-paced, target-driven environment