Trust & Safety Analyst

Overview

Trust & Safety Analyst role within Accenture's Trust & Safety (Content Moderation and Responsible AI) offering, reviewing and moderating user-generated content and helping improve the safety and quality of online content and AI systems.

What you'll do

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels.
• Analyze and review user profiles, audio, videos, and text-based content and/or investigate, escalate and/or resolve issues reported by users or flagged by the system.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

What you'll need

• Any graduation.
• 3 to 5 years of experience.
• Nepali language ability at elementary level.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and English skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.

Nice to have

• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.

Details

• Location: Hyderabad.
• Exposure to objectionable or disturbing content, including graphic, violent, sexual, or egregious material, and to adversarial scenarios for AI systems.
• Active participation in Accenture's well-being support program designed for the Trust & Safety community is required.