Trust & Safety Analyst

Overview

Review and moderate user-generated content for a client's platform, investigating and resolving reported or flagged issues while supporting responsible AI testing.

What you'll do

• Review, classify and/or remove content (user profiles, audio, video and text) according to client guidelines, using specific tools and channels
• Understand and stay updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Develop and execute prompt strategies to interrogate large language models on topics related to responsible AI, including medical advice, legal advice, and other sensitive areas
• Analyze model responses for appropriateness, inappropriateness, refusal to answer, or appended disclaimers according to client definitions and guidance
• Collaborate with team members to build a comprehensive understanding of responsible AI issues based on model responses
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy
• Stay up-to-date with industry trends, generative AI shortcomings and advancements in content moderation and responsible AI regulation, governance, and policy

What you'll need

• Any graduation
• 3 to 5 years of experience
• Pashto language ability at an elementary level
• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and English skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills

Nice to have

• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations in the relevant market and region being supported

Details

• Location: Hyderabad
• Role involves potential exposure to objectionable or disturbing content (graphic, violent, sexual, or egregious) and adversarial AI scenarios
• Requires active participation in Accenture's well-being support program for the Trust & Safety community