Trust & Safety Analyst

Overview

Analyze and review user-generated content, including profiles, audio, video and text, and investigate, escalate and resolve issues reported by users or flagged by the system, helping keep the internet safe and responsible.

What you'll do

• Review, classify and/or remove content according to client guidelines, using specific tools and channels.
• Analyze and review user profiles, audio, videos and text-based content.
• Investigate, resolve and relay complex content issues to the broader Trust and Safety team.
• Understand and stay updated on changing client policies and guidelines.
• Develop and execute prompt strategies to interrogate large language models on topics related to responsible AI, including medical advice, legal advice and other sensitive areas.
• Analyze model responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers according to client definitions and guidance.
• Collaborate with team members to build a comprehensive understanding of responsible AI issues based on model responses.
• Stay up to date with industry trends, identified generative AI shortcomings and advancements in content moderation and responsible AI regulations, governance, policy and consulting work.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

What you'll need

• Any graduation.
• 3 to 5 years of experience.
• Strong coping, emotional resilience and stress-management skills.
• Excellent comprehension, communication and language skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.

Nice to have

• Deep familiarity with and passion for responsible AI, the internet, internet platforms and internet culture.
• High affinity and cultural awareness of political and social situations in the relevant market and region supported.

Details

• Location: Bengaluru.
• May be exposed to objectionable or disturbing content, including graphic, violent, sexual or egregious material, flashing lights, and contrasting light and dark patterns.