Trust & Safety Associate

Overview

Review, classify and act on user-generated content and AI model outputs for a client's Trust & Safety program, following client policies and guidelines.

What you'll do

• Review, classify and/or remove content (user profiles, audio, video and text) according to client guidelines, using specific tools and channels.
• Investigate, escalate and/or resolve issues reported by users or flagged by the system.
• Understand and stay updated on changing client policies and guidelines.
• Stay up to date with industry trends, generative AI shortcomings and advancements in content moderation and responsible AI regulation, governance, policy and consulting work.
• Investigate, resolve and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on topics related to responsible AI, including medical advice, legal advice and other sensitive areas.
• Analyze model responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers according to client definitions and guidance.
• Collaborate with team members to build a comprehensive understanding of responsible AI issues based on model responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

What you'll need

• Any graduation.
• 1 to 3 years of experience.
• Hindi language ability at elementary level.
• Strong coping, emotional resilience and stress-management skills.
• Excellent comprehension, communication and English skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for responsible AI, the internet, internet platforms and internet culture.
• High affinity and cultural awareness of political and social situations in the relevant market and region supported.

Details

• Location: Hyderabad.
• May be exposed to objectionable or disturbing content, including graphic, violent, sexual or egregious material, and flashing lights or contrasting light and dark patterns.
• Requires active participation in Accenture's Trust & Safety well-being support program.