UFS CX Regional Hub Business Analyst

Overview

As the Business Analyst within the UFS CX Regional Hub, you will drive market solution adoption and enable data-driven decision-making across the region, translating business needs into actionable insights.

What you'll do

• Drive the deployment and adoption of global and regional digital solutions across markets, ensuring alignment with business objectives and maximizing user engagement.
• Analyse market performance, customer behaviour, and solution usage data to generate actionable insights that inform strategic decisions and accelerate growth.
• Develop regional and market level dashboards for CX reporting.
• Translate insights into clear, data-driven recommendations for market teams, influencing commercial strategies and customer experience initiatives.
• Partner with Sales, Marketing, and CX teams to understand business needs, prioritize requirements, and ensure solutions deliver measurable value.
• Track and report on key adoption and impact metrics, identifying gaps and opportunities for improvement.
• Identify barriers to adoption and propose enhancements to tools, processes, and training to improve effectiveness and user experience.
• Support markets with capability building, best practice sharing, and guidance on leveraging data and solutions for business impact.

What you'll need

• Bachelor's or master's degree in business Analytics, Data Science, Marketing, or a related field.
• 5+ years of experience in business analysis, data-driven strategy, or digital solution deployment roles.
• Proven track record in generating actionable insights from complex datasets and influencing business decisions.
• Strong understanding of digital tools, analytics platforms (e.g., Power BI), and CRM systems.
• Experience in stakeholder management and cross-functional collaboration in a matrixed organization.
• Skills: Strategic Thinking & Execution, Analytical Thinking & Problem Solving, Business Acumen, Power BI, Python, Spark, SQL, Data Visualization & Storytelling, Digital Solution Deployment & Adoption, Communication Skills, Leadership.

Details

• Location: Bangalore/Mumbai, India.
• Full-time, permanent.
• Applicants must have the right to work in India.