VP, Customer Onboarding & Professional Services

Overview

Lead Bidgely's global consulting and professional services organization of 40+ professionals, owning the full services lifecycle from contracting and onboarding through implementation, launch and ongoing professional services for live utility customers.

What you'll do

• Lead, develop, and inspire a 40+ person organization spanning delivery, program management, solution architecture, and consulting
• Build a strong team and client-centric culture grounded in ownership, technical excellence, collaboration, and a shared commitment to customer outcomes
• Design the organizational structure, roles, and career paths that allow the team to scale alongside Bidgely's growth
• Attract, hire, and retain top talent, and build a deep bench of next-generation services leaders
• Set clear goals, performance expectations, and development plans across the organization, and coach leaders to do the same
• Set the vision and multi-year strategy for Bidgely's services organization, aligned with company goals, product direction, and the evolving needs of the utility market
• Scale and productize delivery through repeatable, packaged implementation offerings, reusable assets, and AI-enabled tooling that accelerate time-to-value for every customer
• Own Bidgely's implementation methodology, delivery playbooks, quality standards, and governance framework, evolving them continuously as products and customer needs change
• Partner with Product, Engineering, DevOps, Data Science, and Data Engineering so every launch is coordinated, well-governed, and set up for success from day one
• Define and track the KPIs that matter, including time-to-value, delivery quality, customer satisfaction, utilization, and margin, and use them to drive continuous improvement
• Champion AI and automation within the services organization to increase speed, consistency, and scale
• Own the full services P&L, including contracting and revenue forecasting, gross margin, utilization, and cost management
• Lead resource and capacity planning to align talent, skills, and staffing with the project pipeline and company growth plans
• Partner with Sales and Finance to set standards for services scoping, pricing, statements of work, and change orders
• Develop packaged services offerings and pricing models that create value for customers and support profitable growth
• Report services performance, forecasts, and investment priorities to the COO and executive leadership
• Serve as executive sponsor for Bidgely's most strategic utility relationships, building trusted, long-term partnerships with customer executives
• Act as the senior point of accountability for strategic engagements, keeping Bidgely and customer leadership teams aligned on outcomes
• Lead ongoing professional services for live customers, including new modules, program expansions, and optimization
• Partner with Sales and Customer Success to identify and shape services-led expansion opportunities
• Represent Bidgely's services organization in executive business reviews, strategic pursuits, and industry forums
• Serve as the voice of the customer to Product and R&D, translating delivery insights into roadmap priorities and implementation tooling
• Partner closely with Sales, Customer Success, Support, Product, and Engineering to deliver a seamless customer experience from contract through steady state
• Collaborate with Sales leadership on deal strategy, solution design, and capacity planning for new and expanding business
• Contribute to company-wide strategy as a member of Bidgely's senior leadership team

What you'll need

• 15+ years of progressive experience in professional services, consulting, or enterprise software delivery, including significant experience leading multi-level organizations of managers and senior leaders
• Experience at a leading global systems integrator or management consulting firm
• Proven track record leading the transformation and scaling of a professional services or implementation organization at an enterprise software company
• Demonstrated ownership of a services P&L, including revenue forecasting, margin, utilization, and resource planning
• Deep expertise in enterprise software implementation methodologies, delivery governance, and quality frameworks
• Strong executive presence, with a record of building trusted relationships with C-level customers and internal stakeholders
• Experience partnering with Product and Engineering to shape roadmap and implementation tooling based on customer insight
• Exceptional communication and leadership skills, with the ability to set a compelling vision, inspire teams, and drive alignment across functions
• Bachelor's degree in business, engineering, computer science, or a related field

Nice to have

• MBA or equivalent advanced degree
• Experience in the utility industry, at a utility software company, or at a consulting firm serving utilities
• Experience serving clients across multiple geographies
• Experience applying AI and automation to scale services delivery

Details

• Remote within the US with up to 25% travel
• Base salary range $220,000-$250,000 DOE, may also be eligible for a discretionary annual bonus and equity
• Reports to the Chief Operating Officer and serves on Bidgely's senior leadership team
• Benefits include medical, dental and vision insurance from day one, HSA/FSA/DCFSA plans, 401(k), flexible paid time off, wellness and professional development stipends, and paid parental leave