VP, Delivery Assurance & Global PMO - Professional Services

Overview

Own the global standard for how Professional Services programs are run and the global function that enforces it, with end-to-end accountability for delivery quality across every region, line of business and Guidewire implementation program.

What you'll do

• Own the global delivery assurance function as the leading-indicator system that surfaces program risk early, before customer escalation.
• Be accountable for Cloud Adoption Success outcomes across PS-led and SI-led programs (FY26 P4 method), with measurable improvement in on-time, on-budget, and on-value delivery.
• Personally engage on the highest-risk programs across the global portfolio and mobilize cross-region resources to recover customer commitments.
• Own program management methodology, delivery assurance methodology, and the delivery excellence framework, integrating them with Global Practices and Global Delivery methodology into one end-to-end PS delivery standard.
• Drive integration of AI-enabled assurance and PMO tooling, including predictive program risk, automated status synthesis and AI-assisted PM coaching.
• Own the global Delivery Excellence function, defining, measuring and improving how PS engagements are run end to end.
• Set the PM certification standard for all PS consultants and SI partner practitioners running Guidewire programs.
• Run the global PMO as one organization, with AMER, EMEA and APAC Delivery Assurance & PMO leaders reporting directly into this role.
• Own the cost-center budget for the global PMO and Delivery Assurance function, including headcount, tooling and AI-enabled assurance platform spend.
• Build the predictability layer that makes PS forecasting reliable, partnering with Global Operations on demand, capacity and bookings forecasting accuracy.
• Set the global standard for project and program management as a profession, including leveling, certification and career path for PMs across PS.
• Own the global Partner Program Quality function, strengthening CASS for more consistent SI-led program outcomes and setting the standard for SI-led program assurance.
• Partner with Alliances on partner certification and design-authority models, and hold authority over partner program quality standards that SIs must meet.
• Champion the integration of AI into every layer of delivery assurance and partner with the PS AI CoE to deploy AI-powered delivery assurance tools.
• Represent Guidewire externally on delivery quality, customer outcomes and program assurance at customer steering committees, SI partner executive conversations and industry forums.

What you'll need

• 15+ years in professional services or large-scale program delivery, with at least 7 years in senior program leadership or PMO executive roles.
• Demonstrated ownership of a global program assurance, delivery excellence or quality function in a services organization of 1,000+ people.
• Track record recovering high-stakes customer programs and rebuilding customer trust at the executive level.
• Deep experience operating with and influencing SI partners, including in program assurance and joint-delivery accountability models.
• Experience leading methodology evolution through a fundamental shift such as agile transformation, cloud transition, or AI/automation adoption.
• Executive-level program leadership: can run a war room for a Tier 1 customer and a board-level delivery review with equal credibility.
• Strategy-setting authority on what good delivery means in an AI-accelerated services model.
• AI fluency embedded in delivery, comfortable making investment and standards decisions on agentic delivery tools, predictive risk models and AI-assisted PM practices.
• Strong influence skills to partner with regional VPs as peers, without owning the regional P&L.
• Financial and operational rigor on program economics, margin protection and value realization.

Nice to have

• P&C insurance or core systems implementation experience.
• Prior PMP, PgMP or comparable program management credentials at the executive level.
• Background in services delivery for a hyperscaler, ERP vendor or major SaaS platform company.
• Track record building or leading a delivery assurance or program quality function from the ground up.

Details

• Location: United States, remote.
• Full-time position.
• US base salary range is $232,000 - $377,000, depending on experience, skills, education, training and location.