WFP Analyst

Overview

Visa's Operational Workforce Planning team is seeking an Analyst to support back-office WFP operations, processing position data changes and resolving employee data requests in ServiceNow and Workday.

What you'll do

• Process position data changes, including location, cost center and supervisor.
• Research, analyze and resolve employee data requests submitted by managers, employees, People Business Partners and internal COEs.
• Use ServiceNow, Workday and vendor tools to process transactions, document cases and determine accurate next steps.
• Communicate request status, outcomes and resolutions in a timely and professional manner.
• Support cyclical People programs, including annual reviews, promotions and other employee-impacting events.
• Review and complete forms accurately for submission to COE teams, vendors or internal partners.
• Maintain employee files and records in accordance with internal standards and confidentiality expectations.
• Partner with HR, Payroll, Benefits, Compensation and other teams to improve processes and deliver a high-quality employee experience.
• Demonstrate flexibility in managing unexpected requests, shifting priorities and high-volume transaction periods.
• Maintain discretion and adhere to strict confidentiality standards when handling employee information.

What you'll need

• 2 or more years of work experience with a Bachelor's Degree, or an Advanced Degree (e.g. Masters, MBA, JD, MD or PhD).
• Experience with Workday HCM or comparable HR systems for data entry, reporting or position management.
• Proficiency in Excel, including Power Query, for workforce data manipulation and analysis.

Nice to have

• 3 or more years of work experience with a Bachelor's Degree, or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
• Experience building or maintaining workforce reports and dashboards in Power BI or comparable data visualization tools.
• Knowledge of workforce planning concepts, including headcount forecasting, capacity planning or scenario modeling.
• Experience working cross-functionally with Finance, HR or business operations teams on data-driven requests.
• Familiarity with AI-enabled productivity tools (e.g., Microsoft Copilot, Power Automate) applied to reporting or data workflows.
• Experience communicating analytical findings to non-technical audiences, including written summaries and stakeholder-ready visualizations.
• Exposure to labor market data sources or people analytics platforms as inputs to workforce planning or talent strategy work.

Details

• Reports to the Manager, Workforce Planning.
• Location: Bengaluru, India.