Zerto Technical Support Engineer L1

Overview

Zerto Technical Support Engineer L1 role within HPE Operations, providing advanced technical support for Zerto products to customers in the EMEA region.

What you'll do

• Resolve complex technical issues.
• Perform advanced troubleshooting of technical issues through remote sessions on customers' sites, research, log analysis, and issue reproduction.
• Create knowledge base articles for the internal Zerto audience and for customers.
• Work closely with customers on a daily basis.
• Be part of the EMEA Zerto support team that provides the highest level of support in the EMEA region.

What you'll need

• Minimum of 2+ years of experience in enterprise or datacenter software solutions support.
• Knowledge of TCP/IP, DNS, and other networking concepts.
• Customer-focused and team-oriented.
• Passion for troubleshooting client problems and satisfying customer needs.
• Self-motivated, with a sense of urgency and efficiency, and a strong work ethic.
• Excellent interpersonal skills.
• Excellent spoken and written English.

Nice to have

• Experience with the VMware vSphere family.
• Experience in the MS Hyper-V product/solution.
• Experience in AWS virtualization.
• Degree in Computer Science, Electrical Engineering, Math, or equivalent work experience.
• VCP certification.
• Cloud computing experience.
• Computer Science degree.
• Linux or UNIX familiarity with the installation and configuration of Linux or UNIX operating systems and setup and operation of TCP/IP networking on Linux or UNIX systems.
• Understanding of storage subsystems.

Details

• Hybrid role: works on average 2 days per week from an HPE office.
• Location: Bengaluru, Karnātaka, India.
• Job level: Entry.