Account Director

Overview

Individual contributor role managing strategic account plans, building client relationships, and driving revenue growth across key reinsurance accounts, partnering cross-functionally on go-to-market initiatives and client transformation.

What you'll do

• Manage strategic account plans for assigned accounts, developing and executing plans to consistently meet client reinsurance administration needs.
• Build and manage client relationships as primary point of contact for assigned accounts, including key strategic clients, escalating executive-level matters as needed.
• Contribute to sales strategy and playbook development, partnering with Marketing and Product to shape effective client messaging and growth plans.
• Communicate the TAI value proposition, fully educating clients and prospects on TAI's product and services portfolio.
• Track client intelligence, market trends, and account data, developing client profiles and identifying opportunities or risks for account strategy.
• Track client satisfaction metrics and partner with internal teams to resolve service delivery issues.
• Manage client transformation initiatives, including migration to TAI Next Generation platforms, coordinating stakeholder implementation tasks.
• Partner with Business Development and Client Management Services to align account strategies, optimize pipeline execution, and identify new revenue opportunities, including Creation Re.
• Configure and demonstrate TAI software, translating technical components into terms clients understand.

What you'll need

• Bachelor's Degree in Arts/Sciences (BA/BS) in a related field.
• 5+ Years of experience in the insurance or reinsurance industry.
• Demonstrated proficiency with liaising with individuals across a wide variety of operational, functional and technical disciplines.
• Ability to translate complex client business needs into scalable technology solutions, with a strong understanding of cloud platforms, modern architectures (e.g., APIs, event-driven systems), and reinsurance/financial systems.
• Proven knowledge of the North American reinsurance industry, including products, pricing, competition, practices, relevant insurance regulatory laws, and their impact on products and client company operations.
• Exceptional oral and written communication and presentation skills, demonstrating the ability to convey business terminology that is meaningful and well received by all stakeholders.
• Strong commitment to professionalism and highest standards of customer service.
• Demonstrated ability to present utilizing multiple methods and tools.
• Detailed knowledge of software and systems including the basic ability to configure and demonstrate the TAI software and explain technical terms and components to clients.
• Exceptional ability to make timely and effective decisions and produce results, takes ownership on individual goals while also effectively contributing towards overall business goals.
• Highly advanced ability to foster a teamwork and customer service-focused environment.
• Competent ability to comprehend and interpret reinsurance and contract documents.
• Highly advanced interpersonal skills, including negotiation, conflict resolution, and relationship building skills.
• Exceptional skills in managing multiple projects simultaneously, including handling changing priorities and deadlines.

Nice to have

• Experience in Business Development or Account Management.
• Supervisory experience.
• FLMI or other relevant professional accreditation.

Details

• Location: Remote, North Carolina (TAI), United States of America.
• Compensation range: $89,310.00 - $134,870.00 annual base pay, varying by job-related knowledge, skills, experience and market location.
• Eligible for annual bonus plan; some positions eligible for long-term equity incentive plan.