Administrator- 9 Month Fixed Term

Overview

An office-based administrator role providing comprehensive administrative support to the business, working with colleagues across functions and the global Administration team to deliver a smooth support service. This is a 9-month fixed-term position.

What you'll do

• Work closely with other Administrators to share best practice and ensure comprehensive administrative support to the business
• Pick up, log and resolve requests raised through Service Now, following established procedures and agreed service levels, keeping colleagues updated on progress
• Manage own ticket workload, prioritising effectively, keeping records accurate and up to date, and escalating requests that fall outside standard procedures
• Arrange travel and accommodation for colleagues across the business, including flights, hotels, visa documentation and office notification forms
• Manage completion of due diligence questionnaires, liaising with subject matter experts internally to gather accurate company information and reviewing all documentation for accuracy and completeness before submission
• Assist colleagues with expense claims, as required
• Assist with catering requirements for client meetings, in-office sales client briefings and marketing events, including preparing name tags and registration
• Welcome client visitors and visiting colleagues from other Wood Mackenzie offices, creating a positive impression in support of the Wood Mackenzie brand
• Provide administrative cover for other administrators and receptionist as required
• Provide general administrative support as required, including collating/formatting information, binding, couriering and other in-office admin duties
• As part of new joiner onboarding, provide on-site and virtual local orientation sessions as required
• Update and maintain process guides, knowledge articles, templates and records, using the systems and digital tools provided
• Order office consumables as needed
• Any other duties as required of the role

What you'll need

• Passionate about customer service; enjoys building and maintaining strong relationships with peers and stakeholders across the business
• Thrives in both collaborative team environments and when working independently
• Excellent communication skills, both written and verbal
• Well organised, prioritises tasks effectively and pays close attention to detail
• Willing to take initiative and progress current skill set
• Good working knowledge of digital tools, including AI-enabled tools and Microsoft 365 applications such as Outlook, Word and Excel
• Works well in fast-paced environments where tight deadlines are common
• Adapts to change quickly and enjoys learning
• Customer-oriented approach

Nice to have

• Experience with systems such as SAP Concur and ServiceNow
• Experience providing administrative support to large teams in a professional environment

Details

• Office based; the successful candidate is expected to work the majority of their working week from one of our offices
• Full-time position requiring flexible working hours
• Comfortable working in an intensive environment where tight deadlines are a regular occurrence