Investment Operations Officer

Overview

Core processing role within one of FNZ's Operations Functional Areas, responsible for quality processing for corporate and retail clients and for service delivery to corporate clients, ensuring accuracy, compliance and achievement of client KPIs.

What you'll do

• Carry out all aspects of day-to-day processing, ensuring processes are followed correctly and completed to a high level of quality.
• Ensure completion of daily tasks is true and accurate, minimising errors in processing and quality actions.
• Deliver KPI / KRI targets in relation to customer contractual terms, taking action to prevent failure through quality processing.
• Support, contribute to and challenge delivery of the Operational Transformation Programme or other continuous improvement programmes, ensuring milestone completion for the team.
• Complete personal risk management, including Control Attestation and Risk Event and Breach Reporting, with accurate and timely reporting.
• Ensure adherence to operational controls to reduce errors and mitigate the potential for fraud, and provide reporting and evidence to the Manager and/or Senior Officers.
• Support quality of processing for handling client assets and client money, and provide reporting and evidence to the Manager and/or Senior Officers.
• Support operational relationships across the global business and engage with external stakeholders on team issues, service standards, change and risk, including clients, custodians, consultants, potential clients, third parties, regulators and non-executive directors.
• Maintain training requirements and complete all mandatory training in a timely fashion.
• Communicate information effectively and in a timely manner to necessary parties for rapid resolution.
• Support, implement and manage the FNZ culture and conduct standards, and develop professional and technical knowledge and skills to meet Continuing Professional Development requirements.
• Static Data & Pricing: manage static data and pricing information across the FNZ platform, manage data sources from multiple vendors, and engage with customers on maintenance of the instrument universe and development of the client proposition.
• Dealing: place mutual fund orders electronically or by fax before the valuation point or dealing deadline, monitor equity orders rejected by brokers, track order progress and confirmations from brokers and fund managers, and carry out daily control tasks to identify orders requiring manual intervention.
• Transfers: transfer platform holdings in and out of FNZ custody daily, issue Stock Transfer Forms to Fund Managers, work with Electronic Transfer Solutions for Re-Registration, ensure FNZ Nominees accounts reflect accurate transfer positions, re-register platform assets within KPI and SLA timeframes, investigate Transfer In and Out requests, and agree trade and settlement with counterparties.
• Corporate Actions: process mandatory and voluntary corporate actions on Managed Funds, Equities and Fixed Interest products within KPI targets, source relevant information from fund managers, data feeds, Bloomberg, custodian agents or registry websites, maintain internal stock and cash ledger control accounts, and reconcile client holdings against agent holdings.
• Settlements & Payments: support client funds cash management and ledger processing, process daily market settlement and ledger movements, support control account exception and regulatory reporting, undertake daily client and pooled FX trade processing and settlement, and maintain accurate interest rates across supported currencies.
• Reconciliations: monitor investment holdings and transactions against broker and fund manager statements, reconcile GL balances against bank accounts daily, investigate and clear variances and breaks within set timeframes, and reconcile individual clients in short positions.

What you'll need

• A degree or equivalent in a finance, business or numerate discipline.
• Operations experience within the Wealth Management or Platform industry.
• Experience in client services.
• Experience using Excel for data analysis.
• The ability to work accurately and to deadlines.
• Excellent interpersonal and communication skills.

Nice to have

• Proposition knowledge of the platform industry, from Retail Client to Asset Servicing delivery.
• Technical operational knowledge relative to the team's remit.
• Change management experience.
• Understanding of risk and compliance policies and processes for a financial services business.
• Ability to demonstrate understanding of regulations that apply within the region.

Details

• Location: Gurugram, India.