Administrator – Loans

Overview

Administrator supporting the business team with loan transaction processing, query resolution, record maintenance, reconciliation and liaison with internal stakeholders, reporting to an Assistant Vice President in Mumbai.

What you'll do

• Perform the duties of Maker for assigned activities diligently.
• Understand the Bank's processes and policies and adhere to them.
• Work closely with the overseas branch to process and execute transactions to the Bank's accuracy, quality standards and SLAs.
• Learn system functions and adhere to controls.
• Support the overseas branch to resolve operational incidents and reporting.
• Provide suggestions to improve and streamline operational processes.
• Develop and maintain strong stakeholder management with key stakeholders within MUFG.
• Support and resolve customer enquiries and provide excellent customer service.
• Work with Compliance to understand relevant operational guidelines, MUFG standard procedures and local regulations, and assess their impact on daily workflow.
• Work with the wider operations team to share information and ensure transactions are processed accurately and in a timely manner.
• Support developmental projects relating to the Department.
• Be good in teamwork and liaise with the business team for timely, quality deliverables.
• Perform the checking process on operational issues escalated by less experienced team members.
• Perform reconciliation of daily pending transactions.
• Support the Head of Department in determining the level of support for new MUFG product offerings by reviewing resourcing issues, internal policies, workarounds and system capabilities.
• Support the Head of Department in achieving the department's KPIs set by Branch Management.
• Support in managing the risk profile for the department.
• Support internal and external audits by preparing documentation as required.
• Maintain good working knowledge of industry trends, products, relevant laws and regulations.
• Adhere to all company policies and guidelines.

What you'll need

• Minimum 0 to 2 years of relevant experience.
• Sound knowledge of Loan Operations, including managing disbursement, settlement, repayment and roll over for long term loans, short term loans and trade loans.
• Strong PC skills (MS Office).
• Good interpersonal skills to deal courteously and effectively with others.
• Good understanding of basic banking products.
• Understanding of relevant local regulations.
• Attention to detail.
• Graduate and/or Postgraduate.

Nice to have

• Regulatory certification.

Details

• Location: Mumbai.
• Reports to: Assistant Vice President.