AES Salesforce Vlocity – Senior Associate

Overview

Senior Associate in PwC's Acceleration Center India supporting Salesforce Vlocity client service and managed services delivery.

What you'll do

• Execute Salesforce Vlocity support workstreams across client service operations and managed service delivery.
• Manage client requests, escalations, and routine case activity while maintaining timely progress and clear follow-up.
• Review data, correct records, and perform data enrichment activities to support reliable processing and reporting.
• Apply Salesforce platform knowledge to monitor workflows, configure supported processes, and resolve service issues.
• Implement quality control checks, documentation updates, and process reviews to improve consistency in delivery.
• Interpret service metrics and operational trends to identify process gaps and recommend practical improvements.
• Coordinate with team members and client stakeholders to gather requirements, clarify issues, and move work forward.
• Support end-to-end application maintenance and modernization activities within Salesforce-based service environments.

What you'll need

• At least a Bachelor's degree.
• At least 4 years of experience.
• Oral and written proficiency in English.

Nice to have

• Salesforce Vlocity configuration experience in client service settings.
• Supporting Salesforce application evolution, modernization, and lifecycle management.
• Interpreting business needs into platform solutions and workflow improvements.
• Navigating ambiguous requests while maintaining quality and delivery focus.
• Mentoring junior team members through issue resolution and review.
• Using data, feedback, and business context to guide recommendations.