Analyst Customer Facing Effectiveness

Overview

Customer Effectiveness Analyst within the global Go-To-Market Capabilities (GTMC) team, designing, managing and analyzing data-driven incentive plans, sales targets, KPIs and customer segmentation to improve sales force effectiveness.

What you'll do

• Provide support in managing and analyzing incentive plans, ensuring they are effective and aligned with business objectives.
• Assist in developing data-driven sales targets to drive performance and achieve organizational goals.
• Support creation of dashboards and creation and analysis of KPIs to track and monitor sales force effectiveness and efficiency.
• Refresh reports on a frequency/cycle basis (weekly/monthly/quarterly/annually), along with QC checks for each refresh.
• Assist in customer profiling, segmentation and targeting exercises that align with strategic business goals.
• Contribute to setting up call plans to enhance sales force efficiency and effectiveness based on segmentation and targeting approaches.

What you'll need

• 2+ years of experience within commercial operations.
• Knowledge of IC and tools like Javelin, Zaidyn, SalesIQ, SQL, SAS etc.
• High persistency and resilience.
• Proficient in Excel, Word and PowerPoint.
• Ability to work collaboratively in a fast-paced environment, effectively communicating complex technical concepts to non-technical stakeholders.
• Strong numeracy, analytical skills and financial acumen.
• Higher education in Business Administration, Finance or a similar field.
• Excellent knowledge of English language (spoken and written).

Nice to have

• Experience within the healthcare and pharmaceutical industry.
• Experience of using analytical tools like Power BI, Qliksense, Tableau, Smartsheet, and Alteryx etc.
• Knowledge of industry-specific trends and market dynamics.

Details

• Location: Hyderabad.