Analyst, Customer & Product Support

Overview

Analyst, Customer & Product Support is a client-facing support role acting as the first line of support to ensure timely, effective resolution of customer queries and drive optimal product usage.

What you'll do

• Provide timely customer responses to deliver a consistently positive customer experience.
• Guide customers through features and functionalities to resolve questions and challenges.
• Troubleshoot and diagnose issues for queries received via email, live chat, and support calls as needed.
• Escalate tickets to appropriate teams and provide regular updates until resolution.
• Act as an expert on the product by learning new features and filling knowledge gaps.
• Contribute to knowledge base articles, tutorials, and support documentation and help with special projects.

What you'll need

• 1-2 years of experience in a client/product support role.
• Customer-first mindset and comfort working through complex problems to find solutions.
• Strong communication skills to distill and explain complex issues simply.
• Strong analytical, critical thinking, and problem-solving abilities.
• Attention to detail, effective time management, and ability to prioritize under pressure.
• Interest in AI, technology, and software applications.

Details

• Location: Pune.