Associate Customer Support Engineer - Intern

Overview

Support customer-facing technical issues for Kaleris/Navis Terminal Operating System products. The role focuses on troubleshooting, analysis, customer advocacy, and account support rather than software development.

What you'll do

• Support and troubleshoot software applications.
• Manage customer cases through resolution.
• Verify, reproduce, and isolate reported software faults.
• Investigate customer questions and communicate solutions clearly.
• Advocate for customers throughout the customer lifecycle.
• Conduct case reviews, customer calls, and project go-live support.
• Travel and work extended hours when required.

What you'll need

• Engineering degree in Computer Science, IT, or a related discipline.
• CGPA of 7.5 or higher.
• Knowledge or experience with Java, XML, Apache, and client-server applications.
• Understanding of relational databases and web-based enterprise solutions.
• Strong written and verbal English communication skills.
• Ability to work shifts and collaborate in virtual teams.

Nice to have

• Core Java or Groovy coding experience.
• Experience with Java programming.
• Experience with Windows Server, clustering, or VMware.
• Knowledge of TCP/IP networking or Linux/Unix.

Details

• Location: Chennai.
• Shift-based work may be required.