Analyst, Data Operations

Overview

This role is accountable for ensuring client data for Batch Product services is received and returned to internal and external clients within service level agreements, through processing and loading of requests within set turnaround times.

What you'll do

• Deliver service excellence for Batch order fulfilment.
• Appraise and process job submissions to ensure all requirements are met.
• Ensure good quality input data is processed to achieve a high match rate; perform pre-validations and engage with Client Management & Consultancy to address major anomalies that would impact quality.
• Produce good quality output within specified turnaround times to facilitate better credit decision making by clients, addressing data related concerns before delivery to customers.
• Process, manage and report on batch jobs daily, weekly and monthly.
• Identify where to improve efficiency and/or quality of processes and drive operational improvement by implementing appropriate solutions.
• Adhere to documented processes and contribute to documentation reviews.
• Carry out quality control and dispatch of completed work.
• Actively contribute towards reducing the risk profile of the team.
• Ensure queries and complaints are dealt with in a timely manner.
• Support the Data Processing Consultant with product changes and new releases.

What you'll need

• A passion for service excellence with 1-3 years of experience.
• Excellent communication skills, able to adapt communication style to the audience.
• Strong attention to detail.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Ability to plan and organise workload with guidance.
• Ability to work effectively within a team environment.
• Ability to use own initiative and problem solve efficiently and effectively.
• Ability to follow procedures, with the skills and motivation to improve them.
• Ability to multitask in a high-pressure environment; risk aware.
• Ability to work well under pressure in an ever-changing environment; meet deadlines and escalate in a timely manner when appropriate.
• SQL and Python exposure.
• Experience of personal time management in a fast-paced environment.
• Experience of working in a result driven environment.

Nice to have

• Some knowledge and experience of Microsoft SQL Server Management Studio.
• PowerShell, PowerBI and R exposure.

Details

• Hybrid position: regular performance of responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
• Location: Pune.