Analyst, Global Safety and Security Operations

Overview

Support DoorDash's 24/7 physical security operations center by monitoring physical security threats and coordinating responses to incidents affecting people, facilities and operations. This is an in-person, non-cybersecurity role based in Hyderabad, India.

What you'll do

• Monitor dashboards, alerts, inbound reports and open-source signals to identify security, safety and operational incidents as they emerge.
• Triage incidents, follow established SOPs, and support incident command activities through accurate documentation, coordination and information validation.
• Track ongoing incidents, relevant global events and operational conditions to maintain real-time understanding of risk across shifts and regions.
• Conduct initial fact-finding and source validation to distinguish signal from noise, in accordance with Risk Intelligence guardrails.
• Identify when issues exceed thresholds and escalate to the GOC Manager or Risk Intelligence team with clear, structured, decision-ready information.
• Produce concise shift reports and conduct disciplined handovers capturing incident status, risk context and outstanding actions.
• Participate in drills, retrospectives and continuous improvement efforts to strengthen ROC readiness, workflows and analytical rigor.
• Demonstrate professionalism, composure and sound judgment during fast-moving or high-impact incidents.

What you'll need

• Three or more years in a GSOC, RSOC, SOC, or comparable 24/7 operations or incident response environment.
• Bachelor's degree or equivalent professional or military experience.
• Ability to triage incidents, assess risk, follow playbooks, and escalate decisively under pressure.
• Ability to validate information, identify trends, and use monitoring, ticketing, communication, and basic analytics tools.
• Clear incident documentation, effective communication with leaders and partners, attention to detail, and consistent adherence to procedures.
• Willingness to learn and work rotating or extended shifts, including nights, weekends and holidays, to support 24/7 global operations.

Nice to have

• Basic OSINT familiarity (training provided as needed).

Details

• In-person position based in Hyderabad, India.
• Rotating or extended shifts, including nights, weekends and holidays.