Analyst Lead, Production Support(Intellimatch, SQL)

Overview

Support the stability, availability and performance of business-critical financial applications for global clients, working with Development, Infrastructure, Application Administration, Client Support Services and Business teams to resolve production issues.

What you'll do

• Monitor and support business-critical production applications in a 24x7 enterprise environment.
• Investigate, troubleshoot and resolve application, system, database and infrastructure-related incidents.
• Perform incident, problem, change and release management activities following ITIL best practices.
• Analyze application logs, system behavior and SQL queries to identify root causes and implement permanent fixes.
• Provide production support for IntelliMatch reconciliation platforms and associated business processes.
• Collaborate with Development, Infrastructure, Application Administration and DBA teams to resolve complex production issues.
• Support application deployments, upgrades, maintenance activities and disaster recovery exercises.
• Utilize monitoring and ticketing tools including ServiceNow, Dynatrace and similar platforms.
• Drive operational excellence through automation, scripting, process optimization and continuous improvement initiatives.
• Communicate effectively with internal stakeholders and clients during incident management and service restoration activities.

What you'll need

• Experience in Production Support, Application Support, or Technical Support within enterprise environments.
• Strong hands-on experience supporting IntelliMatch reconciliation platforms in a production environment.
• Strong SQL skills with the ability to analyze data and troubleshoot database-related issues.
• Hands-on experience supporting Windows-based applications.
• Experience working with AWS and Azure cloud services.
• Strong understanding of Incident, Problem, Change, and Release Management processes.
• Experience with monitoring and ticketing tools such as ServiceNow, Dynatrace, or similar platforms.
• Strong analytical, troubleshooting and problem-solving skills.
• Ability to work effectively in a fast-paced, client-facing environment.
• Excellent verbal and written communication skills.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent skills-based experience.
• Financial Services, Banking, Payments, or FinTech domain experience.

Nice to have

• PowerShell or other scripting experience.
• Experience with batch processing and scheduling tools.
• Additional cloud platform exposure across Azure and AWS environments.
• Experience supporting high-volume reconciliation and financial operations processes.
• ITIL certification or familiarity with IT service management frameworks.

Details

• Location: Pune, India.
• Operates in a 24x7 enterprise environment.