Analyst - Operational Finance

Overview

Support Dentsu's Global Credit Card Program within the Central Treasury team, supporting Citibank/Amex Card and Central Travel Account (CTA) stakeholders and in-country Credit Card Program Administrators.

What you'll do

• Respond to support tickets in Service Now or via email regarding Citi Card issues and general enquiries from Citibank Corporate Cardholders, CTA and Purchase cardholders.
• Support Citibank Card Programme Administrators (CCPA) with leaver, mover and joiner process amendments and cardholder account maintenance in Citi Manager.
• Identify significant transaction trends and inform or escalate to appropriate senior stakeholders to encourage or discourage a particular trend.
• Liaise with local Citibank Card Programme Administrators or Functional Finance Heads regarding cardholders with late expense submissions.
• Confirm with Citibank that monthly settlement payments have been received and inform the Citibank Card Programme lead.
• Liaise with the Concur support team to resolve Concur-related Citibank Card Holder issues in a timely manner.
• Take ownership to escalate unresolved settlement issues or cardholder disputes to CCPAs.
• Provide weekly status reporting to the Card Programme lead.
• Generate monthly and quarterly reports on CTA (lodge card) spend for distribution to key stakeholders.
• Identify significant trends and act or inform to encourage or discourage a particular trend.

What you'll need

• Graduate or master's degree in commerce, ICWAI, MBA, or semi-qualified Chartered Accountant, with 4 to 5 years of experience in corporate card (T&E, P-card or travel card) management for large corporations and Travel & Expense process.
• Prior experience managing the above process for large corporations.
• Fluent spoken English with strong communication, collaboration and relationship building skills across global cultures.
• Prior experience in Service Now and help desk activities.
• Proficient with MS Word, Advanced Excel and PowerPoint.
• Proven capability in communicating and partnering with all levels of the organization.
• Senior stakeholder management skills.
• Clear record of driving end-to-end process improvements.
• Team handling experience.
• Responsive, proactive and exceptionally well organised.
• Ability to network and influence remotely and collaborate across many levels of Finance teams.

Nice to have

• Prior experience of Citi and AMEX card management.
• Prior experience of SAP Concur Expense.
• Prior experience of AMEX GBT.
• Additional languages.
• Knowledge of the Media or Digital sectors.

Details

• Location: Bangalore.
• Full time, permanent contract.